Refund policy
Return & Refund Policy
Thank you for shopping with CHUBBS KEY WEST!
We truly appreciate your support and hope you love your new CHUBBS merch as much as we do!
Returns & Exchanges
Since our merchandise is carefully selected and offered in limited quantities, all purchases are considered final. We kindly encourage you to double-check your sizes and selections before placing your order.
Of course, if something isn’t quite right with your order — whether an item arrives damaged, defective, or incorrect — we’re always happy to help make things right!
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging, if applicable
We will review the issue and arrange an appropriate resolution, which may include a replacement or refund at no additional cost to you.
Shipping Issues
If your package is missing or arrives damaged, please contact us so we can help investigate the issue with the shipping carrier.
Order Cancellations
Orders may be canceled before they have been processed or shipped, subject to our confirmation. Once an order has been processed for shipment, cancellation may no longer be possible.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times depend on your bank or payment provider.
Contact Us
For questions about your order, returns, or refunds, please contact CHUBBS KEY WEST through the contact information provided on our website.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
Thank you for supporting CHUBBS KEY WEST!
Stay bold. Stay hungry. Stay CHUBBS. 🔥